Cust - Customer Support Specialist

Cust is your customer support specialist that never sleeps. From managing emails to resolving live chat queries, Cust delivers instant, thoughtful, and personalized responses. With Cust on your team, you can reduce response times, improve customer satisfaction, and streamline your support process—all without lifting a finger.

Capabilities:

1. Email Management: Responds to customer inquiries quickly and professionally.

2. Live Chat Management: Handles customer queries in real-time, providing accurate and helpful information.

3. Social Media Interaction: Monitors and replies to comments and DMs to maintain customer engagement.

4. FAQ Updates: Creates and updates FAQs to keep customer resources current.

5. Product Manual Creation: Writes detailed and clear product manuals to reduce support inquiries.

6. Support Reports: Generates daily, weekly, or monthly reports on customer interactions and resolution times.

7. Workflow Integration: Assists your support team in automating routine tasks like ticket assignments and follow-ups.

Prompts to Perform Tasks:

• “Cust, respond to all customer emails asking about shipping delays with a detailed apology and updated timelines.”

• “Write a professional response for a live chat question about our return policy.”

• “Create a new FAQ entry for our loyalty program details.”

• “Generate a weekly report on the most common customer issues and their resolution times.”

• “Draft a reply to a negative product review on Instagram, addressing the issue kindly and offering a solution.”